FAQ’s

General FAQs:

01
What is Final Frontier Sports?

Final Frontier Sports is a specialty outdoor gear retailer, offering high-quality equipment for caving, canyoneering, and other adventure activities. We are known for our exclusive products, including the full line of Scurion® lights and the world’s only Cave Compass reseller.

02
Do you ship internationally?

Yes, we offer international shipping. Please contact us for details on rates and delivery times for your specific location.

03
What is your return policy?

We accept returns on select items within 30 days of receipt, as long as they are in new, unused condition with original packaging and accessories. For more information, visit our Return Policy.

04
Do you offer free shipping?

Yes, we offer free domestic shipping on orders over $50.

05
How can I contact customer service?

You can reach us via email at info@finalfrontiersports.com or by phone at 507-640-0073. We’re here to help with any questions or concerns.

FAQ’s

Product-Specific:

01
What makes Scurion® lights unique?

Scurion® lights are known for their precision engineering and durability. They are custom-made and designed for extreme outdoor conditions, making them a favorite among cavers and adventurers.

02
Are Scurion® lights custom-built?

Yes, all Scurion® lights are custom-built to meet the highest standards of precision and durability. Because of this, certain builds may take several weeks to complete. We always recommend contacting us to check what we currently have in stock or to inquire about expedited builds and associated costs.

03
Can I request an expedited build for my Scurion® light?

Yes, we offer expedited building options for Scurion® lights. Please contact us for details on expedited timelines and any additional costs that may apply. We're happy to work with you to meet your needs.

04
Are Scurion® products available for repair?

Yes, we are the only authorized repair and service shop for Scurion® products in North America. We offer repair services both during and after the warranty period.

05
What are Lost Creek Packs?

Lost Creek Packs are iconic caving packs that we partnered with Dirty Dave to repattern and improve. Final Frontier Sports is exclusive provider of these packs.

06
Do you sell Cave Compass worldwide?

Yes, we are the only reseller in the world for Cave Compass, an essential tool for cave survey. To keep costs down, orders containing two or fewer Cave Compasses will be shipped via post without a tracking number. If you prefer to have a tracking number for your order, please let us know, and we can arrange for a different shipping option at an additional cost.

FAQ’s

Warranty & Repairs:

01
What is your warranty policy?

Products sold by Final Frontier Sports are covered under their manufacturers’ warranties. For more detailed information on specific warranties, visit our Warranty Policy.

02
How do I request a warranty repair?

For warranty repairs, please contact us at info@finalfrontiersports.com with your proof of purchase and product details, and we’ll assist you in getting the process started.

03
Do you offer repairs for products out of warranty?

Yes, we offer repair services for many products even after the warranty period has ended. Fees for repairs and shipping will be communicated upfront.

FAQ’s

Orders & Shipping:

01
How long will it take to receive my order?

Delivery times vary depending on your location and the items ordered. We aim to process orders within 1-3 business days, with domestic shipping usually taking 3-7 days.

02
Can I track my order?

Yes, once your order has shipped, you will receive a tracking number via email so you can follow its journey.

03
Do you offer size exchanges?

Yes, we offer size exchanges for unused items, such as knee pads or elbow pads, on a case-by-case basis. Please contact us to initiate an exchange.

info@finalfrontiersports.com
507-640-0073
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